For years the construction industry has faced challenges around perception, largely due to a small number of negative experiences. Like other fields, such as law and finance, these industries sometimes suffer from the actions of a few that overshadow the dedication and honesty many professionals bring to their work.
As you prepare to select the right builder for your project, here are some key questions to help you better understand their experience, approach, quality and commitment to relationship. These can guide you toward a partnership built on trust and transparency.
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Experience & Approach
- How long have you been in business or working in this industry?
- Do you have experience with projects like mine? (e.g., mid-century modern design, passive heating/cooling, seamless barn-home connection)
- Can you share an example of a challenge you faced on a project? How did you address it, and what was the outcome?
- Describe a project where you had to manage high expectations or complex requests from a client. What steps did you take, and how did you keep the client satisfied?
- Who will be my main point of contact through this process, and what methods do you use to keep communication open and effective?
Planning & Customization
- What steps do you take at the start of a project to understand your client’s vision and expectations?
- What is your design process, and how would I be involved in it?
- How flexible are you with customization and unique requests?
Timeline & Construction Process
- What’s the estimated timeline for my project, and how are potential delays handled?
- What’s your process for handling unexpected changes or requests during construction?
- Will I have access to the site during construction to stay updated on progress?
- Do you anticipate any unique challenges for my project that might affect the timeline?
Quality Control
- What quality control measures do you have in place throughout the project?
- Who will oversee daily activities on-site to ensure everything is on track?
- Do you offer any post-construction follow-ups to check in on the client’s satisfaction with the completed project?
Trust and Commitment
- What kind of warranty do you provide on the home and major systems?
- How do you manage warranty claims or address issues that arise after construction?
- How do you address disputes or concerns if they arise?
- Do you have long-term clients?
- Can I speak with previous clients?
These questions can help establish a solid foundation for your working relationship, making it easier to achieve a smooth and satisfying building experience and beyond.
Post by: Kent Mylin